Stellar® Implementation

Basics

Implementation will depend on size, leadership culture and situation.  However it will normally involve a mix of research and workshops. It is most successful when the leadership team commits to a developmental process that embeds the tool into ongoing management processes.

Most companies should already know and use at least some of the Stellar coordinates effectively.  They will perhaps know their vision, brand values or positioning, or all these and more. We make use of existing knowledge, where it is robust and accurate. However, we extract more from what you know through the precise understanding that arises from the interrelationship and completion of the coordinates:

• To the unique identity of the organisation

• To the servicing of stakeholder needs

• With other Stellar coordinates

Generally, the type of knowledge the organisation or brand already has and uses well is also an indicator of its management and leadership style and culture. This can also be used to increase self-knowledge and better plan leadership development.

3 Phases

We generally recommend a 3-phase implementation process (shown in the diagram below).

1. Researching reality
2. Making Decision
3. Co-ordinating action

The first part of the process includes audit activities, as well as the development of the Stellar signatures. Also included are changes already taking place inside and outside the company and the aspirations  of stakeholders, including customers. This is used to assess what is needed to bring the whole company ‘on song’. Finally, Stellar aids collaborative endeavour across the firm, often connecting into and refining existing initiatives. Stellar means that the firm can better ensure that widely distributed change and development initiatives can be managed in a coherent way.

For example, implementation may be organised into groups of projects covering:

• Knowledge and tools, evaluation and learning infrastructure

• People policies and education

• Business processes

• Product, service and communication propositions

• Co-ordination and project management

However, implementation can phased – for example through initial acceptance and training workshops, adoption of what is already solidly known and progressive refinement, or by priority.  This is all worked out with your implementation team.