About Stepping Stones

We facilitate stakeholder affection and appreciation through organisation development and integrated marketing.

We help organisations and brands create unique value ideas and customer experiences. We help them operate at peak, nurturing their unique brand, product capabilities, business model and culture.

Our core tool is Stellar© and its many customisable applications and processes.

We began in 1991. Since then we have worked with many great companies, big and sometimes small: IBM, DunnHumby, Acxiom, HP, Dell, Global Graphics, Ogilvy, KB49, Olympus, Pitney Bowes, WWF, NSPCC, National Trust, IDM, Cathay Pacific, MYOB, Ten UK, Toyota, Vodafone, Co-operative Bank, Nestle, Novartis…

We believe in value, peak performance, uniqueness, whole systems, a fair partnership; and the power of strong insights and processes.

We do everything that contributes to enhancing the interaction between organisational or brand identity and customer experience, including:

• Developing a strong integrated strategy and identity/brand.

• Designing great customer experiences and integrated communications on the back of strong customer and market insights. CODAR© is a key tool that we use here.

• Improving decision chains and value stream: facilitating workflow, team operations and decision-making through process improvement, facilitation, teambuilding and education.

 Partners

We also work in partnership with other agencies and consultancies and with a strong collaborative network of associates. In particular we partner with KB49 and the Twelve.

We are strengthened by our ties with the Centre for Integrated Marketing at the University of Bedfordshire. Professor Angus Jenkinson, founder of Stepping Stones, is arguably the world’s leading authority on Integrated Marketing, Director of the Centre and co-founder of Stellar. This has led to even better insights, tools and methods that can really add value for clients.

With our associates and partners we have specialist skills in research, strategy, branding and integrated communication planning; design and communication; CRM and web technologies, communication execution across all media/touchpoints; customer service, process improvement, culture change and internal marketing; marketing training and transformation; creative facilitation, partnership building, conflict resolution, and more.