Designing Customer Relationship Management (CRM) systems

When one of the world’s leading mobile phone companies decided it was time to manage customer relationships better, a Stepping Stones team was called in to design the systems.

After an extensive audit and requirements gathering phase, including workshops and interviews, we specified the business requirements for the new CRM technology, fulfilment and call centre services.

We then created an invitation to tender and managed the supplier selection project for the IS development phase and outsource agreement.

Alongside this we designed a new integrated, customer-facing business process model.

Steps to Excellence - Integrated information systems design

Stepping Stones provides a complete integrated business requirements design service for CRM. Click here to learn more.